Appointment Setter

At EZ Bath Remodel

You never get a second chance to make a first impression. As a Lead Setter, you’ll be the first point of contact for customers at EZ Bath.

Do you have a friendly and welcoming phone presence? Do you enjoy building relationships with people? Are you organized and efficient? If so, this is your opportunity to play a key role in providing an effortless, customer-centered experience at EZ Bath.

Key Responsibilities:

• Handle both inbound and outbound calls for potential customers, setting appointments for our Design Consultants to meet with clients
• Confirm qualifying information and input details into our Customer Relationship Management (CRM) system
• Schedule installations and manage any necessary rescheduling
• Assist customers who visit the showroom
• Provide administrative support and help with customer service inquiries
• Learn and apply the EZ Bath system, tools, training, and resources

Qualifications:

• 2-3 years of experience in customer service
• Strong verbal communication skills
• Proficiency in MS Office (Word, Excel, Outlook)
• Experience with CRM systems is preferred
• Detail-oriented with strong time management and organizational skills
• Friendly, enthusiastic, and customer-focused
• Self-driven with a strong work ethic
• High school diploma or GED required

Ready to be the first step in delivering exceptional customer service?

Join EZ Bath today and make a lasting impression as part of our dedicated team!